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Twilio+Salesforce Integration(Lightning)

Twilio+Salesforce Integration(Lightning)

Salesforce provides Open CTI for integrating Salesforce with the third party telephony system, It uses salesforce call center. With Open CTI, you can make calls from a softphone directly in Salesforce without installing CTI adapters on your machines. That’s how¬†Open CTI connects to your third-party telephony system. picture credit – salesforce documents To implement Open …

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