Know your Einstein Bot

Know your Einstein Bot

Salesforce provides Einstein Bots to build smart assistance for your customers through chat, messaging or voice. Bots answer customer questions with the right information and very efficiently. Bot saves a lot of human effort and narrows down customers for Agents, they answer simple queries of customers like updating passwords or getting information related to customer …

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Twilio+Salesforce Integration(Lightning)

Twilio+Salesforce Integration(Lightning)

Salesforce provides Open CTI for integrating Salesforce with the third party telephony system, It uses salesforce call center. With Open CTI, you can make calls from a softphone directly in Salesforce without installing CTI adapters on your machines. That’s how¬†Open CTI connects to your third-party telephony system. picture credit – salesforce documents To implement Open …

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